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HP Recommended
All in one Printer HP OfficeJet Pro8024

I am trying most unsuccessfully to contact HP support to ask about troubleshooting re document feeder no longer working.

1 REPLY 1
HP Recommended

The most common cause of feed issues is a worn or dirty pickup roller. It can be cleaned with a lint free cloth that is dampened with water.  If paper feeds part way then likely there is an obstruction in the paper path and you can use a piece of mylar to floss the paper path in the direction of travel of paper, never backwards as you can damage sensors.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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