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FordL
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Why is my top loader document feeder not picking up and does anyone have a phone number support

HP Recommended
All in one Printer HP OfficeJet Pro8024

I am trying most unsuccessfully to contact HP support to ask about troubleshooting re document feeder no longer working.

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Repairatrooper
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The most common cause of feed issues is a worn or dirty pickup roller. It can be cleaned with a lint free cloth that is dampened with water.  If paper feeds part way then likely there is an obstruction in the paper path and you can use a piece of mylar to floss the paper path in the direction of travel of paper, never backwards as you can damage sensors.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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