Why isn't my paper grasping to print

[Arianne45]

Why isn't my paper grasping to print

[Dragon-Fur]

@Arianne45 

Welcome to the HP Community --

Product / Printer Model:  ?

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content / File Type:  ?

Paper Size / Type: ?

Job type:  Paper feed

Common underlying reasons for paper not feeding correctly include one or more of...

• Dirty printer or rollers
• Unsupported paper
• Paper not loaded correctly (See the printer's user guide)
• Old, curled, too dry / too damp, or otherwise unsuitable paper
• Paper supported but printer is not aware of the Paper Size / Paper Type
• Paper supported, printer settings correct, but job setup for Paper Size / Type is missing or incorrect

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HP Tech Takes - How to Fix Common HP Printer Problems

HP Support Resources / Links in this article

HP Printer Ink Cartridge Issues

Resolve common ink cartridge errors including 'Incompatible,' 'Missing,' and 'Failure'

HP Printers - Ink System Failure

Troubleshoot 'Ink System Failure' and 'Supply System Problem' errors

HP Printers - Wireless Connection Issues

Fix common wireless connectivity problems with your printer

HP Printers - Paper Feed Problems

Solutions for 'Out of Paper' errors and paper pickup issues

What else?

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

Open category Troubleshooting 

Topic Printing

Subtopic Jams

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[Arianne45]

Printer type is hp desk jet 2855e 

Product # 588S5A

PAPER IS FROM HP AND INK IS FROM HP

It comes with printer. 

The alignment is off and its not grasping paper to print. I have warranty is there anyway to return to fix or replace?

[Arianne45]

Connection is wifi

[Dragon-Fur]

@Arianne45 

Thanks for the information --

I've asked our Moderators to remove the private serial number information.

If you would like to do so, hasten the process to protect your privacy by editing your post and removing both the serial number and the PIN.

Why?

Thieves love to gather as much private information as you are willing to provide.

Warranty Repair

Yes ==

• If you have completed all the cleaning, troubleshooting, and checked the printer settings and paper, 
• If the printer is in-Warranty,

And

• If you believe the source of the issue is a hardware failure,

Then

• You can submit an in-Warranty request for repair and / or options.

NOTES

• Phone / Queue Wait times can be long - be patient.

AND

• Be prepared to repeat any / all troubleshooting with HP Support.

What?

Nothing we do or suggest here in the Community is communicated to HP Support --

HP Support is a completely different entity.

Good Luck.

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HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[Arianne45]

Oopsee thank you for informing me and your helpful suggestions. 

[Dragon-Fur]

@Arianne45 

You are welcome.

I hope things work out for the best.

🍀

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"