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‎07-21-2022 05:01 AM

HP Recommended
Product: HP ENVY 5020 All-in-One Printer

My HP all in one printer/scanner/copier has started printing at an angle. The paper is straight in the feed tray and I'm using cartridges direct from HP, but anything I print isn't lined up with the edges - theres a 3-4mm difference from the top to the bottom of an A4 sheet. Any ideas clever people? 

Category:
1 REPLY 1

‎08-02-2022 12:41 PM

HP Recommended

@PJL145

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Try  cleaning the rollers from the steps given here: https://support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095648/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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