cannot load paper

[Sharon51221]

cannot load paper

[70007]

Hello Sharon51221,

Thank you for posting your concern,

If your  printer is not loading paper correctly, here are some steps you can follow to troubleshoot and resolve the issue:

1. Check the Paper Tray

• Ensure Correct Loading: Make sure the paper is loaded correctly in the tray. The paper should be aligned properly with the paper guides snug against the stack without bending it.
• Paper Type and Size: Ensure that the paper type and size match the printer settings. The tray should not be overfilled.

2. Inspect the Paper

• Check for Damaged Paper: Remove the paper stack and check for any torn, wrinkled, or curled pieces that might be causing a jam.
• Fan the Paper: Before placing the paper back in the tray, fan the stack to prevent sheets from sticking together.

3. Clean the Rollers

• Printer Rollers: Dust or debris on the rollers can prevent paper from feeding properly. Clean the rollers with a lint-free cloth lightly moistened with distilled water.

4. Reset the Printer

• Power Cycle: Turn off the printer, unplug it for a minute, and then plug it back in and turn it on. This can clear out any residual errors.

5. Use the Correct Paper Path

• Paper Path Inspection: Open the printer and inspect the paper path for any obstructions or paper jams, and clear them carefully.

6. Software and Driver Checks

• Driver Settings: Ensure that the printer driver settings match the paper type and size you are using. You may need to check these in the print setup options on your computer.

Additional Assistance

If after performing these steps your printer still does not load paper, there may be a more technical issue at play. In such cases, contacting HP Support for further assistance is recommended. They may provide additional troubleshooting steps or service options if there's a hardware issue.