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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
Hi @joemar2,
Welcome to the HP Support Community.
I'd be glad to help you!
Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
Clear jammed paper from the printer
Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.
Possible jam locations
Callout
Description
1 Input tray area
2 Inside the printer
3 Rear of the printer
4 Document feeder
Click here for the remaining steps.
Also, update the firmware. Click here
Hope this helps! Keep me posted for further assistance
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