envelope jam

[doncornue]

my laser jet pro M255dw feeds the #10 envelope, but jams just before delivery

[Kuroi_Kenshi]

Hi @doncornue,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Turn Off the Printer:

• Press the Power button to turn off the printer.
• Disconnect the power cord from the printer.

Clear Jammed Envelope from the Paper Input Area:

• Open the input tray.
• Remove any loose envelopes from the tray.
• Use a flashlight to check for and remove any jammed envelope pieces. To avoid tearing, pull the envelope with both hands.

Clear Jammed Envelope from the Output Tray:

• Open the output tray.
• Gently pull the jammed envelope or pieces out of the tray.
• Use a flashlight to check for any remaining pieces.

Clear Jammed Envelope from the Ink Cartridge Access Area:

• Open the ink cartridge access door.
• Gently slide the carriage to the side if necessary.
• Remove any jammed envelope pieces from inside the printer.
• Close the ink cartridge access door.

Check the Paper Path:

• If the envelope is still jammed, check the paper path underneath the printer.
• Turn the printer so that you can access its underside (base).
• Open the cleanout door and remove any jammed envelope pieces found inside.
• Close the cleanout door and turn the printer back to its normal position.

Reconnect the Power Cord:

• Reconnect the power cord to the printer.
• Turn on the printer.

Checking for Proper Envelope Loading:

Ensure that the envelope is loaded correctly in the input tray:

• Insert the envelopes with the print side facing up and the flaps facing left.
• Adjust the paper guides to fit the width of the envelopes snugly without bending them.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,