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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- error code 13.08.14

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08-05-2024 01:55 PM
My HP Color LaserJet Pro m478f-9fdw had a piece of paper jammed. It has been removed completely. The printer still gives an error code of 13.08.14
How do I check for more jams or tell the copier that nothing is jammed.
08-05-2024 06:22 PM
This error is a rear door jam error. On the design of printer, that often means that a piece of paper has wrapped around the fuser and is nearly impossible to see or remove without disassembling the printer to remove the fuser first. Using a bright flashlight and peering around in the back might allow you to catch a glimpse of the jam before taking the whole thing apart. YouTube is a great resource for videos on disassembly.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.