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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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This error is a rear door jam error. On the design of printer, that often means that a piece of paper has wrapped around the fuser and is nearly impossible to see or remove without disassembling the printer to remove the fuser first. Using a bright flashlight and peering around in the back might allow you to catch a glimpse of the jam before taking the whole thing apart. YouTube is a great resource for videos on disassembly.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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