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hp color laserJet Pro m478f-9fdw

My HP Color LaserJet Pro m478f-9fdw had a piece of paper jammed.  It has been removed completely.  The printer still gives an error code of 13.08.14

How do I check for more jams or tell the copier that nothing is jammed.

 

1 REPLY 1
HP Recommended

This error is a rear door jam error. On the design of printer, that often means that a piece of paper has wrapped around the fuser and is nearly impossible to see or remove without disassembling the printer to remove the fuser first. Using a bright flashlight and peering around in the back might allow you to catch a glimpse of the jam before taking the whole thing apart. YouTube is a great resource for videos on disassembly.

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