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‎04-14-2025 01:09 PM

HP Recommended
Product: HP Smart Tank 725 All-in-One
Operating System: Android 8.0 Oreo and older

hello ,, my printer keeps giving me the paper error, I keep getting it repaired, and it can be good ,, but after a few days,, it keeps coming back , paper error again,, I've restarted it, clean it, but nothings happen,, what's the solution here. I hope you can help me. thank you.

1 REPLY 1

‎04-15-2025 01:20 PM

HP Recommended

Hi @Cardo-123,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Check for Paper Jam

  • Turn off the printer and unplug it.
  • Open the front cover and remove any jammed paper you see.
  • Check the rear access door and remove any stuck paper.

Examine Paper Tray and Feed Rollers

  • Remove the paper from the tray and inspect it for any damages or obstructions.
  • Check the feed rollers for dust or debris. Clean them if necessary using a lint-free cloth slightly dampened with distilled water.

Use Compatible Paper Type

  • Ensure the paper type and size matches the printer's specifications.
  • Fan the paper before placing it in the tray to avoid multiple sheets feeding at once.

Reload Paper and Reset Printer

  • Turn off the printer and unplug it from the power source.
  • Remove all paper from the input tray.
  • Reconnect the printer and turn it on.
  • Reload paper correctly into the tray.

Update Printer Firmware

Kindly refer to this link to update your printer firmware.

 

Perform Printer Hard Reset

  • Turn off the printer and unplug it.
  • Wait for about 60 seconds.
  • Plug the printer back in and turn it on.

Check and Adjust Paper Settings

  • Open the HP Smart app.
  • Select Printer Setup.
  • Adjust the paper settings to match the type of paper you are using.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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