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false paper jam error code and icant shut down printer

HP Recommended
Microsoft Windows 10 (32-bit)

changed ink cart. printing stop working wont shut down, unplugged and then error 0x6100004a came up, no paper jammed Help

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HP 8160 Printer Jam - did everything I was supposed to: Shut off - unplug - remove back panel - check for paper (no paper) - open front panel (no paper) - set it all back up again and had the same problem. 


Printer still thinks it's jammed! 

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