false paper jam

[skipc1]

I've never used the printer as i got the error message on the install and then left it alone until now.  It has sat so long that it  is now out of warranty.  I've done all the steps I saw on solving a jam including a hard reset.  Any ideas?

[sandytechy20]

@skipc1

Welcome to the HP support community.

I understand that you are getting false paper jam error, follow these steps to fix the issue.

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

Refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.