getting paper jam error but cannot find/remove jammed paper

[kgoc]

hp envy photo 7855

paper jam but cannot remove paper

[Raj_05]

Hi @kgoc,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy Photo 7855 is showing a paper jam error but you can't find or remove the jammed paper, try these steps.

• Turn off the printer: Unplug it to avoid any risk of injury or damage while troubleshooting.
• Open all paper access areas: Open the front and rear access doors of the printer to check for paper jams in those areas.
• Check inside the printer carefully: Look around the paper feed rollers, under the scanner bed, and inside the printer for any bits of paper stuck in the path.
• Use a flashlight: If you're having trouble seeing in the dark spaces, use a flashlight to help spot any small pieces of paper or debris.
• Gently pull out any stuck paper: If you find any paper jammed, gently pull it out in the direction of the paper path to avoid damaging the rollers or other components.
• Check the paper tray: Sometimes paper can get stuck in the paper tray or feed area. Remove the paper tray and check if any paper is jammed there.
• Reset the printer: After you've cleared any paper, plug the printer back in and power it on. You may want to perform a "reset" by turning it off for about 60 seconds, then turning it back on.
• Run a cleaning cycle: Some models have an option to run a cleaning or diagnostic cycle that can help identify and clear any minor jams or issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support