getting printer error 0x61011bed

[AS624]

HP office jet 6700 pemium

[Nal_NR]

Hi @AS624,

Welcome to the HP Support Community. 

I'd like to help!

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

How is the printer connected? USB/Wireless

Did this happen after a power surge or power outage?

Have you checked for any obstructions inside the printer?

Are you able to move the carriage freely?

Are you able to make a copy from the printer?

In the meantime, while you respond to this post. Let's try these steps here:

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

Did you try to update the printer firmware? If not, If your printer is connected wireless, make sure to temporarily connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website. 

Restart the printer once done.

If the issue persists this could be a possible hardware failure with the printer. There is no harm in trying to perform an advanced reset on the printer. 

I am sending you a private message with the steps to reset the printer

The only reason why we are utilizing the instruction over the private message is that these instructions are only specific to your printer model. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted for further assistance.
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