how to update printer firmware on Officejet pro-9025

[Realtor56]

Paper folds at one corner & doesn't print straight.  Have cleaned (as suggested) & downloaded HP support assistant 9.  Have tried all that has been suggested?

[Raj_05 · Accepted solution]

Hi @Realtor56,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To update the firmware on your HP OfficeJet Pro 9025, follow these steps.

Using HP Smart App:

1. Install HP Smart App: Make sure you have the HP Smart app installed on your computer or mobile device. You can download it from the HP Smart website.
2. Open HP Smart: Launch the app and make sure your printer is connected.
3. Select Your Printer: Click on your printer's icon to access its settings.
4. Check for Updates: Go to the "Printer Maintenance" or "Printer Settings" section and look for a firmware update option. Follow the prompts to download and install the latest firmware.

Using HP Printer Updates:

1. Visit HP Support Website: Go to the HP Support website and search for your printer model (HP OfficeJet Pro 9025).
2. Select Your Printer: Choose your specific printer model from the search results.
3. Navigate to Firmware: Look for the "Drivers & Downloads" section and find the firmware update for your printer.
4. Download and Install: Download the firmware update file and follow the instructions provided to install it on your printer.

Troubleshooting Paper Feed Issues:

1. Check Paper Path: Ensure there are no obstructions or debris in the paper path.
2. Adjust Paper Guides: Make sure the paper guides in the paper tray are properly aligned with the paper size.
3. Use Correct Paper: Ensure you are using the correct type and size of paper as recommended for your printer.
4. Paper Quality: Check if the paper is of good quality and not damaged or curled.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Realtor56]

Hi Alden4 - you answered my question regarding updating the FIRMWARE... thank you have done this.  I have also cleaned the inside of the printer, at the rollers, etc.  Have turned the printer off/on.  My paper is good quality.

The HP OFFICEJET PRO 9025 continues to get paper jams while trying to print?

Any info you could give me is appreciated!

Thank you, REALTOR56 (Christine Layne)