hp Officejet Pro 8120e repots out of paper but is not

[jdevdb]

Hi I have just installed my new Officejet pro 8120e in my local home network via kable not wifi

this works fine from a phone (Samsung/Apple) but on all the windows systems in the house it reports out of paper

I checked the paperformat it all shows A4 but still shows out of paper

did check the firmware and dit a re install op the printer then I can print testpage but that is all 

any ideas?

[Sneha_01]

Hi @jdevdb,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8120e is reporting "out of paper" on Windows systems but works fine from phones, it may be due to driver issues, software settings, or a configuration problem. Here are some steps to troubleshoot and resolve the issue:

1. Check Printer Settings

Verify Paper Size:

• Ensure that the paper size settings in the printer properties match the paper loaded in the tray.
• Go to Control Panel > Devices and Printers > right-click your printer > Printing Preferences.
• Make sure the paper size is set to A4 or the correct size you are using.

Check Paper Tray Settings:

• On the printer's control panel, verify that the paper tray settings are correctly configured for the paper size and type.

2. Update or Reinstall Printer Drivers

Uninstall Old Drivers:

• Go to Control Panel > Devices and Printers.Right-click your printer and select Remove device.
• Go to Device Manager and remove any instances of the printer under Print queues and Printers.

Download Latest Drivers:

• Visit the HP Support website and download the latest drivers for your printer model.
• Install the downloaded drivers and follow the on-screen instructions.Restart your computer after the installation.

3. Check Printer Firmware

Ensure your printer firmware is up to date:

1. Update Firmware:
   • On the printer's control panel, go to Settings > Printer Maintenance > Update Printer.
   • Follow the prompts to check for and install any firmware updates.

4. Run HP Print and Scan Doctor:

• Download the HP Print and Scan Doctor from the HP website.
• Run the tool and follow the on-screen instructions to troubleshoot and resolve issues.

5. Check for Software Conflicts

1. Disable Antivirus/Firewall Temporarily:
   • Temporarily disable any antivirus or firewall software to see if it resolves the issue.If it does, add an exception for the printer software in your antivirus/firewall settings.

6. Check Printer Spooler Service

Ensure the Print Spooler service is running:

1. Restart Print Spooler:
   • Press Win + R, type services.msc, and press Enter.Scroll down to Print Spooler, right-click it, and select Restart.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[jdevdb · Accepted solution]

Thanks for the hints I already did them all 

it turns out the solution was to power off the printer and disconnect from the power ( needed to do this to put it on its new place) then all worked again