my hp envy7100 will not accept 5x7 photo paper. it jams!

[barbe57]

Photo paper jams. I have even tried a thinner quality, but that does not work either

[Dragon-Fur]

@barbe57 

Add the following to your checklist...

What you can do depends on the printer (of course) and also on the software / version of the Operating System you are using to view and submit the job to the printer.

The known solutions for paper jams:

A 'Paper Jam' Error Displays

What else?

Assuming the printer is able to print on the photo paper you are using,

Try / Consider...

Example Specifications for a printer in this series:

Product Specifications for the HP ENVY Photo 7120 All-in-One Printer (Z3M41D)

Paper Handling includes...

Media types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers, Plain Paper, Light/Recycled
Media weight supported (metric)	Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 250 g/m²; HP 10 x 15 cm photo paper: up to 250 g/m²
Media weight supported (U.S. standard)	16 to 72 lb
Borderless printing	Yes (up to 8.5 x 11 in, 216 x 297 mm)

Load the paper into the printer according to the instructions in the User Guide

NOTE: 

The photo tray is likely restricted to 4x6 inch paper.

If the larger paper does not fit in the photo tray

OR

If you are trying to use the photo tray for your 5x7 inch paper and it continues to jam,

Load the 5x7 inch paper into the main tray.

When setting up the job, Select the main tray (Tray 1) as the Source.

Next,

Alert the printer to the paper size / type.

Heed the advice for HP Smart Mobile -

Paper Size / Type must be selected before the item is opened to be printed.

Example

Retain_Printing_Preferences_5

Next,

IF you are using Windows,

then...

Preparation

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Printer Software Check

Notes

If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

The installation of the printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_3

Printer software not installed?

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• When asked, Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. Full Administrator Rights are required to complete the HP Software installation.
2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
5. Disconnect from Virtual Private Network (VPN) connection while installing printer software.
6. Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

========================================================================

Next...

If you are using Windows,

Adjust the Printing Preferences

Example - Printing Preferences - Photo - 5x7

9025_Printing_Preferences_Photo_5x7_6

Example - HP Smart Windows - Simple Photo Print - Borderless - 5x7

HP_Smart_W10_Borderless_Print_5x7_All_4

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7100 All-in-One Printer series 

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