output tray full message

[JanHB]

I get the message 'uitvoerbak vol' or output tray full. but there is nothing in it.

already  for months I get this message after printing even a small document.

when I took the printed paper out, printing would start again.

But now even an empty output tray gives this error message.

what to do?

[Raj_05]

Hi @JanHB,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're receiving a message on your HP OfficeJet Pro 9022 All-In-One Printer indicating that the output tray is full, you'll need to follow these steps to resolve the issue.

• Clear the Output Tray: Begin by removing any printed pages from the output tray. If the output tray is overloaded with paper, it can trigger the error message.
• Check for Paper Jams: Inspect the entire paper path for any paper jams. Even a small scrap of paper stuck inside the printer can cause this error. Carefully remove any paper jams you find.
• Adjust Paper Guides: Make sure the paper guides in the input tray are properly adjusted to match the size of the paper you're using. Misaligned paper guides can cause paper to stack improperly and trigger the error message.
• Use Supported Paper Types and Sizes: Ensure that you're using the correct paper type and size for your print job. Using paper that exceeds the printer's specifications can lead to this issue.
• Reset the Printer: Turn off the printer, unplug it from the power source, and wait for a minute or two. Then, plug it back in and turn it on. This can help clear any temporary glitches.
• Check Print Queue: If you're printing from a computer, check the print queue to ensure there are no pending print jobs that might be causing the issue. Cancel any stuck print jobs if necessary.
• Update Printer Firmware/Drivers: Make sure your printer has the latest firmware installed. Also, check if your computer has the latest printer drivers. Sometimes, updating these can resolve compatibility issues.
• Inspect the Output Tray Sensors: There may be sensors in the output tray area that detect paper presence. Ensure these sensors are not blocked or dirty, as they can cause false readings.
• Factory Reset (if necessary): As a last resort, you can perform a factory reset on your printer. Be aware that this will reset all printer settings to their defaults, so you'll need to reconfigure your printer afterward.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support

[JanHB]

dear Alden4, thank you for your complete reply. The issue seems to be the sensor. Because there is no paper in the outbox. I found an option in the settings menu to turn off the sensor in the printer. And now I can print again. You also mention the sensor in your message. Can you tell me where that sensor is and how you Could clean it? thanks for your help, Jan

[Raj_05]

Hi @JanHB,

Thank you for your response, 

I can provide some general information about sensors in printers, but please note that the exact location and cleaning process may vary depending on the specific printer model. The HP OfficeJet Pro 9022 All-In-One Printer likely has various sensors placed at different locations within the printer to detect paper jams, ink levels, and other conditions. The specific sensor you are referring to would depend on the issue you are facing.

Here are some common steps you can follow to clean sensors in a printer.

• Identify the Sensor: You may need to refer to your printer's manual or documentation to identify the location of the sensor causing the issue. Look for any sensors near the paper path, ink cartridges, or other critical areas.
• Turn Off the Printer: Before attempting any cleaning, it's essential to turn off the printer and unplug it from the power source to ensure your safety.
• Access the Sensor: Depending on the sensor's location, you may need to open various parts of the printer, such as the paper tray, the ink cartridge access area, or the rear panel. Carefully open these sections to access the sensor.
• Cleaning the Sensor: Use a lint-free, clean, and dry cloth or a cotton swab to gently clean the sensor. Be very cautious not to touch or damage any delicate components nearby. Ensure there is no residue or dirt on the sensor.
• Close the Printer: After cleaning the sensor, carefully close all the panels and trays you opened.
• Plug the Printer Back In: Plug the printer back into the power source and turn it on.
• Test the Printer: Try printing a test page or the document that was previously causing issues to see if the problem is resolved. 

If you would like to thank us for our efforts to help you, please go to the public post and click on "Accepted Solution" and give us a virtual high-five by clicking on the "Thumbs Up" icon.

Take care and have a great day ahead!

Alden4
HP Support

[JanHB]

Dear Alden, thanks for your next reply. I have looked in the manual for the sensor. I only found an indication of one sensor that has to do with the lining of paper. I also looked inside after removing the tray. Can't find a sensor. Can you tell me where I the sensor is? ALternatively, I guess working with a sensor that is switched off via the setting menu works. kind regards, Jan

[Raj_05]

Hi @JanHB,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[JanHB]

Dear ALden,

thank you for your guidance. I understand you work for HP. 

The problem with contacting support is that I get a message 

'Our system is experiencing issues and currently cannot display agent options. Choose one of the options below and try again later'

can you check what is going on? HP is a company with $ 63 bln revenues. They should be able to support a 20 years long customer? What can I do?