• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!

‎03-18-2025 02:21 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I replaced the fuser film and roller on my HP2055dn.  Prints fine but paper does not feed completely out the top.  It leaves about an inch still in the printer and this causes the printer to show a rear jam.  I can only think that I did not get the gears properly aligned when reassembling, causing them to not turn long enough to completely feed the page through.  However, I can find no video/diagram/instructions about aligning the gears and/or shafts (some have flats). Everything I find about jams r feeds does not relate to my problem.  Any help would be appreciated.

Category:
Reply
1 REPLY 1

‎04-15-2025 12:15 AM

HP Recommended

You need to make sure that the exit sensor and the fuser sensor are both seated properly and plugged in. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.