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greenisgood
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Message 1 of 2
119
Flag Post

paper feeds and jams out the cartridge area instead of the tray

‎10-01-2020 01:02 PM

HP Recommended
Product: Office Jet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

problems with paper getting jammed in the cartridge area and does not come out the tray.  Jams up against the cover of the cartridge changing opening.  

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TEJ1602
HP Support Agent
HP Support Agent
15,201 15,179 1,189 1,174
Message 2 of 2
Flag Post

‎10-03-2020 06:50 PM

HP Recommended

@greenisgood, Welcome to HP Support Community!

 

I see that the printer has paper jam issues, let us try to isolate and resolve the issue. Follow the steps from the document 'Paper Jam' Error for help.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Try printing.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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