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10-03-2020 06:50 PM
@greenisgood, Welcome to HP Support Community!
I see that the printer has paper jam issues, let us try to isolate and resolve the issue. Follow the steps from the document 'Paper Jam' Error for help.
Also, Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware
Keep me posted.
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