paper jam error

[lfc92]

HP printer 4652 paper jam error. Paper moves through the printer but only prints first inch of item. Paper stops at the output tray just before giving error message.  I am using new Onn ink cartridges from Walmart. (Message saying previously installed genuine HP cartridge when installed them.)  I am getting this error message or door open message when trying to print.  I have looked and found no paper jams and cleaned the rollers. I have reset the printer multiple times.  After cleaning the printer and installing new ink cartridges, I was able to a print six page document, but then errors began again.

[Hawks_Eye]

Hi @lfc92,

Thanks for stopping by the HP community. A very good day to you.  I reviewed the post. I will be delighted to assist you here.

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that.  😊 

I appreciate all your troubleshooting efforts!

Let us try to Update the firmware to check if that resolves the issue.

HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.

https://support.hp.com/in-en/document/ish_1776648-1643972-16

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Regards, 

Vince_0406