Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting . Or if you need technical support for your calculator visit: HP Calculators. .
New member
2 0 0 0
Message 1 of 2
Flag Post

paper jam problem.

HP Recommended
HP OFFICEJET 7300/7400 hp envy 5000

Thank you very much to the people who replied to my question of how to open the back of my printer to solve a paper jam.

PH Officejet 7300/7400

HP ENVY 5000 Series


I now know there is no way into the back.  So how do I get in?   someone suggested through the ink cartridge path.   What and where is that?    Do I take out something called the carriage ..... The thick User Guide unfortunately does not explain any these things.


I now cannot do my work without a printer so am a loss at what to do.


Thanks for reading this.   



HP Support Agent
HP Support Agent
15,012 14,973 1,212 1,365
Message 2 of 2
Flag Post
HP Recommended

Hi @AT111,


I'd like to help!


Let's try a power reset on the printer


Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try the steps in the document to resolve the error - ENVY 5000 Printers - Paper Jam Error, and A 'Paper Jam' Error Displays on the HP Officejet 7200, 7300, and 7400 Printer Series


Hope this helps! Keep me posted. 



And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation