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11-29-2020 05:22 PM
Product: HP OFFICEJET 7300/7400 hp envy 5000
Thank you very much to the people who replied to my question of how to open the back of my printer to solve a paper jam.
PH Officejet 7300/7400
HP ENVY 5000 Series
I now know there is no way into the back. So how do I get in? someone suggested through the ink cartridge path. What and where is that? Do I take out something called the carriage ..... The thick User Guide unfortunately does not explain any these things.
I now cannot do my work without a printer so am a loss at what to do.
Thanks for reading this.
1 REPLY 1
12-08-2020 07:59 AM
I'd like to help!
Let's try a power reset on the printer
Reset the product
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the printer.
- Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Try the steps in the document to resolve the error - ENVY 5000 Printers - Paper Jam Error, and A 'Paper Jam' Error Displays on the HP Officejet 7200, 7300, and 7400 Printer Series
Hope this helps! Keep me posted.
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