paper jam

[ComatosePatient]

I own a printer that continually shows a paper jam error, even though I have never used it for printing. My only interaction with this device has been for scanning documents. The printer is kept on a shelf until I need it. It was functioning properly a month ago, but now it displays a paper jam message despite having no paper loaded.

[zoey7886]

@ComatosePatient, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding paper jam issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Since your OfficeJet 3830 has mainly been used for scanning and was working fine a month ago, let’s try a few steps to get it back up and running.

Try These Steps:

Power Reset

• Turn off the printer and unplug it from the power source.
• Wait about 60 seconds.
• Plug it back in and turn it on.

Check for Any Hidden Paper or Debris

• Open the rear access door (if available) and the front paper tray.
• Even though you haven't used it for printing, small bits of paper or dust can sometimes trigger a false jam error.
• Use a flashlight to check for any tiny scraps stuck inside.

Manually Move the Carriage

• While the printer is off, open the ink cartridge door and gently move the carriage left and right.
• If it's stuck, try clearing any obstructions.

Clean the Rollers

• Dust buildup on the rollers can cause the printer to think there’s a jam.
• Use a lint-free cloth slightly dampened with water to wipe the rollers inside the rear access area and paper tray.

Perform a Hard Reset

• Unplug the printer while it’s turned on.
• Hold the power button for 15 seconds.
• Plug it back in and turn it on.

If the issue persists after these steps, let me know, and we can explore more options. You might also consider updating the printer firmware via the HP Smart app.

Hope this helps! Looking forward to your update. 😊  

Take care, and have an amazing day!  

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