paper jam

[sharon269]

how to fix paper jam

[VikramTheGreat]

Hi @sharon269,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

To fix a paper jam on your HP printer, follow these steps carefully to avoid damaging the printer:

Step-by-Step Guide to Clear a Paper Jam

1. Turn Off the Printer

• Press the Power button to turn off the printer.
• Unplug the power cord from the back.

2. Remove Jammed Paper from Input Tray

• Gently pull out any loose paper from the input tray.
• Avoid tearing the paper—use both hands to pull evenly.

3. Open the Access Doors

• Open the ink cartridge access door or rear access door (depending on your model).
• Look for jammed paper inside and gently remove it.

4. Check the Output Tray

• Remove any paper stuck in the output tray or rollers.

5. Check the Duplexer (if available)

• If your printer has a duplexer, remove it and check for paper inside.

6. Inspect the Paper Path

• Use a flashlight to check for small bits of paper or debris inside the paper path.
• Remove any fragments carefully.

7. Reconnect and Test

• Plug the printer back in and turn it on.
• Try printing a test page.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat