paper keeps jamming

[shellsea]

My Hp Envy has worked perfectly until yesterday. Every time I press print the paper jams. I clear the jam, start again but the next sheet of paper jams and the whole process starts again. I can't see anything that might be causing it, no dust or fluff and the paper has been correctly inserted in the paper tray.

[Nal_NR]

Hi @shellsea,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, see if you have performed all the steps from this document and still having issues. If yes it could be hardware.

Hope this helps! Keep me posted for further assistance.
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