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‎06-19-2022 07:06 AM - last edited on ‎06-20-2022 08:08 AM by Retired

HP Recommended
Operating System: Microsoft Windows 11

After clearing a paper jam and returning the paper path cover it got misaligned (not straight) and it is stuck now (i.e., does not move at all).  It may include a duplex printed paper.  How can I fix it?

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3 people had the same question
1 REPLY 1

‎06-23-2022 06:25 AM

HP Recommended

@ekrk

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, this seems like a hardware issue with the printer. To provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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