paper tray not closing on M283cdw

[Marilyn114]

why won't the paper tray close after adding paper???

[VikramTheGreat]

Hi @Marilyn114,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP Color LaserJet Pro MFP M283cdw paper tray won’t close after adding paper, here are the most likely causes and steps to resolve the issue:

Step-by-Step Troubleshooting

1. Check Paper Alignment and Size
   • Ensure the paper is neatly stacked and not overfilled.
   • The stack should not exceed the maximum fill line marked inside the tray.
   • Use only supported paper sizes (e.g., A4, Letter) and ensure they match the tray settings.
      
2. Adjust Paper Guides Properly
   • Slide the paper width and length guides snugly against the paper.
   • Do not force the guides too tightly, as this can bend the paper and prevent the tray from closing.
      
3. Inspect for Obstructions
   • Look inside the tray and printer for any foreign objects, torn paper, or misaligned sheets.
   • Remove any debris or jammed paper.
      
4. Reset the Tray
   • Remove the tray completely.
   • Reinsert it without paper to see if it closes properly.
   • If it does, reload paper carefully and try again.
      
5. Check for Tray Damage
   • Inspect the tray for cracks, warping, or broken latches that might prevent it from sliding in.
      
6. Printer Reset
   • Turn off the printer, unplug it for 60 seconds, then plug it back in and power it on.

For more help, use the link: HP Color LaserJet Pro MFP M282-M283 Printers - 'Load Paper' Error, Printer Does Not Pick Paper | HP®...

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat