papper feed issue

[sjearfaith]

whem ,my 4255e printer starts to print it takes the papper right but then it starts to go to side causing another jam what can i do

[Max3Aj]

@sjearfaith, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're having a paper feed issue with your HP DeskJet 4255e where the paper starts feeding correctly but then shifts to the side and causes a jam. Let's go through some steps to help resolve this:

Check the Paper Quality and Loading

• Remove all paper from the input tray.
• Make sure the paper is:
  • Not curled, wrinkled, or torn.
  • Clean and dry.
  • Stacked neatly and aligned.
• Reload the paper, ensuring it’s snug against the paper width guides without being too tight.

Adjust the Paper Guides

• The side paper guides should just touch the edges of the paper stack.
• If they’re too loose or too tight, the paper can skew during feeding.

Clean the Paper Feed Rollers

Dust or debris on the rollers can cause misfeeds. Here’s how to clean them:

• Turn off the printer and unplug it.
• Remove the paper from the tray.
• Use a lint-free cloth lightly moistened with distilled water to gently clean the rollers inside the input tray.
• Rotate the rollers manually to clean all sides.
• Let them dry for at least 2 minutes before plugging the printer back in.

Check for Obstructions

• Use a flashlight to inspect the paper path and tray for any small bits of paper or foreign objects.
• Remove anything you find carefully.

Update Printer Firmware

• Make sure your printer firmware is up to date using the HP Smart app or from the HP Software & Drivers page.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support