• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎08-14-2024 01:40 PM

HP Recommended
Product: HP OfficeJet Pro 8025e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I am having multiple problems w/my printer:

1) a tiny spring fell out of the bottom of it. I have no idea where it came from or how to re-install it.

2) The printer says that the paper tray is open when it is closed.

3) The printer pulls multiple pieces of paper at one time & jams itself.

Category:
1 REPLY 1

‎08-14-2024 03:04 PM

HP Recommended

You will have to find where the spring goes. You might be able to do that by watching some YouTube videos. Use Bing or Google to search or disassembly. Here are a few that I found.

 

ADF feeder video

Collection of HP videos

 

general search

https://www.google.com/search?q=hp+officejet+pro+8025+youtube+disassembly

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.