photo paper always jams the printer

[carol8715]

photo paper always jams in printer

[sandytechy20]

@carol8715

Welcome to the HP support community.

I understand that you are getting pper jam error while printing on photo paper,follow these steps to fix the issue,

Are you using one of the photo paper size mentioned under "paper-handeling specifications" in this link:- Click here

If yes, clean the paper feed rollers

1. Turn off the printer, and then disconnect the power cord and any other cables.

      WARNING: 

   You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

2. Place your fingers into the slot on the left side of the printer, and then pull to open the cartridge access door.

   

3. Lightly dampen a lint-free cloth with the water, and then squeeze any excess liquid from the cloth.

4. Press the cloth against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   

5. Allow the rollers to dry completely (approximately 10 minutes).

6. Close the ink cartridge access door.

   

7. Reconnect the power cord and any other cables, and then turn on the printer.

Refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.