02-24-2022 11:15 AM
@Felicita1, Welcome to the HP Support Community! I’m here to help.
I see that the printer is not picking paper from the paper tray. Are you using the HP Smart app to print?
Which device are you using to print?
Check the print settings on the app before printing and make sure the correct tray is selected.
Keep me posted for further assistance.
I am an HP Employee
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