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HP Recommended
HP OfficeJet Pro 8720 All-in-One Printer
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prints one line at the top of the page and then ejects the page. Empties the paper tray

2 REPLIES 2
HP Recommended

Usually causes are a wrong print driver, corrupted print driver or a bad print job. First step is to ensure that the print queue is flushed. https://busys.ca/blog/how-to-clear-printer-queue/

Once that is done, try printing a different document. If the same thing happens, clear the spooler again and then delete and reinstall your printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

I neglected to mention that the network contains LInux and Microsoft Windows machines, your suggestion gave me a direction to investigate.  It appeared that it was on a Linux box.  The /var/spool/cups directory had some jobs.  I removed the jobs and check several other Linux systems along with the Windows machine,  now all seems to function as expected.

 

Thank you

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