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DDinTampa
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printer failure message with error code 0x6100004a

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Microsoft Windows 10 (64-bit)

Receiving a "printer failure" message with error code "0x6100004a"...and it wants me to clear a "paper jam" which there isn't on

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TEJ1602
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@DDinTampa, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted

TEJ1602
I am an HP Employee

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DDinTampa
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This request is for a "HP Officejet 6950 All-in-One Printer Series...

*Service Tag # - CBWV8B1

*SN - TH77316177

*Product # - P4C84A

 

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TEJ1602
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@DDinTampa

 

I see that the printer is in an error state, I'd suggest you follow the steps below-

 

Remove the ink cartridges and reset the printer

  1. Remove the ink cartridges from the printer.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait at least 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn the printer on.

  7. Reinsert the ink cartridges, and then close the ink cartridge access door.

  8. If you receive a prompt to print a calibration or alignment page, do so.

If the error message persists, continue to the next step.

 

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

TEJ1602
I am an HP Employee

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