printer jam

[aja4ever]

It keeps saying there is a paper jam but i got all the paper out 

[Sneha_01]

Hi @aja4ever 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer keeps indicating that there is a paper jam even after you've removed all the visible paper, here are some steps to troubleshoot and potentially resolve the issue:

1. Check for Small Paper Pieces

• Sometimes, small bits of paper can get stuck in the printer, leading to a jam message:
  • Carefully inspect the input tray, output tray, and around the rollers for any small paper fragments.
  • Look inside the printer where the cartridges are located, as bits may have fallen in there.

2. Inspect the Paper Feed Rollers

• The paper feed rollers may be dirty or worn, causing them to grab the paper improperly:
  • Gently clean the rollers with a lint-free cloth slightly dampened with water.
  • Rotate the rollers manually to clean them thoroughly.

3. Reset the Printer

• Sometimes, simply restarting the printer can clear false error messages:
  1. Turn off the printer and unplug it from the power source.
  2. Wait for about 60 seconds.
  3. Plug it back in and turn it on.

4. Check the Printer's Internal Mechanism

• Open the printer cover and check if the print carriage can move freely. Make sure it’s not blocked by anything.
• Check for any visible obstructions along the paper path.

5. Perform a Printer Self-Test

• Some printers have a self-test or diagnostic mode that can help identify issues:
  • Refer to your printer's manual to see if there is a way to run a diagnostic or self-test.

6. Update Firmware

• Ensure your printer's firmware is up to date. Check via the HP Smart app or on the HP support website.

7. Factory Reset

• As a last resort, if the printer continues to display the jam message, consider performing a factory reset. Be aware that this will reset all settings, so you may need to set up the printer again:
  1. Refer to your printer's user manual for the specific steps to perform a factory reset.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support