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HP Recommended
HP OfficeJet 3830 All-in-One Printer series
Microsoft Windows 10 (64-bit)

I keep getting paper jam message on my printer.
HP OfficeJet 3830 All-in-One Printer series.
Scan Doctor says there are no problems accept a paaper jam.
Computer will print one or 2 pages and then it says paper jam or tray.
I put the paper in slowy and carefully and there is no  papaer stuck in there.
I restarted the printer and unplugged it and still have the problem.
 The last time I printed it cut off part of my document and it was very hard to see although scan doctor says I still have plenty of ink.

Is there hope to save this or should I just buy a new printer?
Thanks.
flap40

1 REPLY 1
HP Recommended

Hi@flap40,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing Paper Jam issues with the HP OfficeJet 3830 All-In-One Printer.

 

Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. This link apply to both real and false paper jams.

 

I have a few recommendations 

  • Clear jammed paper from the ADF

  • Lift the ADF cover.
  • Lift the tab on the left edge of the ADF to raise the ADF mechanism.
  • Gently pull out any jammed paper from the ADF. ...
  • Close the ADF.
  • Touch OK on the printer control panel to continue the current print job.
  • Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again. Turn off the printer, and then disconnect the power cord.
  • Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again. With the printer turned on, disconnect the power cord from the printer. Unplug the power cord from the power source.

Hope this helps! Keep me posted. 

 

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Have a great day!

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