cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
sonadd
New member
1 0 0 0
Message 1 of 2
124
Flag Post

printer will not print

HP Recommended
Microsoft Windows 10 (32-bit)

HP Office Jet Pro 6978

HP message says paper jam, but no paper is inside the printer. Also getting error message 0x600004a.

Have turn printer off and on, also disconnected from power. Cannot print.

Help

sonadd

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
18,964 18,901 1,492 1,766
Message 2 of 2
Flag Post
HP Recommended

 Hi @sonadd,

 

I'd like to help!

 

I understand you are receiving a 0X600004a.

  

If you have already performed the steps from document A 'Paper Jam' Error Displays and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation