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lamplighter1
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Message 1 of 2
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printhead problem

HP Recommended
HP Office Jet Pro 6970
Microsoft Windows 7 (64-bit)

The control panel on my HP printer says there is a printhead problem.  How do I fix it?

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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@lamplighter1, Welcome to the HP Support Community!

 

Kindly perform the steps mentioned in this document to resolve this issue - Error Indicates Faulty Printhead

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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