cancel
Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Message 1 of 3
98
Flag Post

Solved!

prints fine except when using internet shipping labels--pulls too late/get half label

HP Recommended
Envy 7645
Microsoft Windows 10 (64-bit)

Labels pull late when using USPS.com, ebay.com, or ups.com.  I can print on plain paper from those sites easily, but the label seems to be pulled late and I only get the bottom half of the label.

2 REPLIES 2
Level 16
Level 16
29,586 29,320 2,638 9,765
Message 2 of 3
Flag Post
HP Recommended

@Bonnie511 

 

Try changing the paper type for the paper.

 

Media TypesPaper (plain, inkjet, photo), envelopes, transparencies, labels, cards, the HP premium media, iron-on transfers, borderless media

 

Load the paper following the instructions in User Guide

Pages 11-12

 

Tell the printer about the paper

 

NOTES

Select a paper type that is "thicker paper" - choices vary by printer model.

Try to find something "close" - other than "Plain paper" so the printer knows to expect the thicker label paper.

 

Tell the printer what you are doing...

 

Check / Adjust / Retain the Paper at the Printer Display Panel

 

Note:  This option is not applicable to printers that lack a printer display panel and may not be available on all printer models that do include a printer display panel.

 

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

 

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

 

And / Or

Embedded Web Server (EWS)

 

 Note:  This option is not applicable to printers connected via a USB printer cable (no network connection).

 

 

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

NOTE:  Laser printer options in EWS are very different from those offered in InkJet Printers.

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

 

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

 

Example

EWS_9025_Preferences_Tray_and_Paper_Management_AllEWS_9025_Preferences_Tray_and_Paper_Management_All

 

 

NOTE:  EWS is also available in HP Smart

 

Set the Preferences - Windows

 

NOTE:  Ignore this section when not relevant (for example, creating envelopes or labels in Word)

 

NOTE2:  This type of setting might be available as Printer Properties , Print from dialog, (or similar) when printing from your web browser or from Adobe Reader DC (PDF printing)

 

  1. Check / enable the printer as the “Default Printer”

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

 

  1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

 

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

 

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

 

NOTE - Make changes to a Shortcut

  • Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
  • Scan Menu for HP Scan >>  If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
  • If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
  • Click OK to save the setup

===================================================================

References / Resources

 

Adobe Reader DC – Needed Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

 

NOTE:  Adobe Reader DC software should be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 7645 e-All-in-One Printer 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

To accept the answer, Click "Accept as Solution" .

 

 

Dragon-Fur

Reply
0 Kudos
Level 12
Level 12
6,720 6,656 716 1,759
Message 3 of 3
Flag Post
HP Recommended

You may also need to clean your rollers to ensure that they have maximum grip. Label backs tend to be slippery and cause feed issues.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation