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‎05-01-2021 04:15 AM

HP Recommended
Product: Envy 6000 printer
Operating System: macOS 11.0 Big Sur

I have been going round in circles on customer support page and cannot get to speak to a PERSON.

This piece of foam came out of my printer stuck to the paper. It is printing ok now but should I be worried?Printer.JPG

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-01-2021 11:13 AM - edited ‎05-01-2021 11:15 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

That part seems to be the foam absorber for printing Borderless photos.  Might get some ink smudges on the printed page.

If you do not see Smudges, then it should be ok.

 

If the printer is still under warranty, would suggest to contact HP for a replacement printer.

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

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3 REPLIES 3

‎05-01-2021 11:13 AM - edited ‎05-01-2021 11:15 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

That part seems to be the foam absorber for printing Borderless photos.  Might get some ink smudges on the printed page.

If you do not see Smudges, then it should be ok.

 

If the printer is still under warranty, would suggest to contact HP for a replacement printer.

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎05-02-2021 07:01 AM

HP Recommended

Thanks for that. I only bought it two weeks ago and wanted confirmation that it shouldn't have been pushed out with the paper.

I returned it and got it exchange for a new one.

Was this reply helpful? Yes No

‎05-05-2021 09:12 AM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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