tray for printed stuff

[Polly88]

Why does the tray for receiving the printed material not slide all the way out?  I can print without things getting hurled to the floor but they stay at an funny angle and are not flat. Why isn't the tray proper to get the printed pages to just be flat?  Or is my tray defective? It looks like it can't possibly pull out all the way,  unlike in my old HP8710 printer.

[Kuroi_Kenshi]

Hi @Polly88,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your printer’s output tray is not extending fully and printed pages are resting at an angle. Let’s go through a few checks to understand and resolve this behavior.

    a. Confirm Output Tray Setup
        Make sure the output tray is pulled out fully until it stops naturally.
        Some models have a limited extension by design and will not slide out completely like older models.

    b. Check for Paper Catch/Extender
        Look for a flip-out paper extender at the end of the output tray (a small flap or arm).
        Pull or flip this extender outward—this helps printed pages stay flat and prevents them from curling or sliding off.

    c. Inspect for Obstructions or Misalignment
        Check if any packaging material, paper debris, or plastic tabs are blocking the tray’s full movement.
        Ensure the tray slides evenly without tilting or resistance.

    d. Compare with Design
        Many newer HP models are designed with compact output trays that do not extend fully forward like previous series (such as OfficeJet Pro 8710).
        As long as the tray locks in position and holds paper securely with the extender opened, it is functioning as intended.

    e. When to Consider Improper Fit or Damage
        If the tray appears loose, crooked, cracked, or unable to support paper even with the extender open, this could indicate a misaligned or damaged output tray component.
        In that case, avoid forcing it further to prevent damage.

    f. Final Step
        Once the output tray and paper extender are properly positioned, try printing a few sheets to see if they rest flat and exit without falling or bending.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,