two sided printing issue

[Tracey6060]

Hello, 

All of a sudden, My computer/printer is asking me to got to the printer and flip the page in order to print 2-sided. It prints one page and then it needs to be re-inserted to print the second page. 

Whereas, before the printer would flip the page automatically. 

Any thoughts?

Tracey

[Raj_05]

Hi @Tracey6060,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like the automatic duplex printing feature on your printer might be disabled or misconfigured. Here are a few steps to troubleshoot and resolve this issue.

Check Printer Settings

Open Printer Properties:

• Windows:
  • Go to Control Panel > Devices and Printers.
  • Right-click on your printer and select Printer properties.
  • Navigate to the Device Settings or Preferences tab.
• Mac:
  • Open System Preferences > Printers & Scanners.
  • Select your printer and click Options & Supplies.
  • Go to the Options or Driver tab.

Enable Duplex Printing:

• Ensure that the option for automatic duplex printing is enabled. This might be labeled as Two-sided (Duplex) Printing, Print on both sides, or something similar.

Check Print Preferences

Open Print Preferences:

• When you print a document, go to the print dialog.
• Click on Preferences, Properties, or Printer Setup.

Enable Duplex Printing:

• Look for the Finishing or Layout tab.
• Select Print on Both Sides or Two-sided Printing.
• Ensure that it is set to Automatic rather than Manual.

Update Printer Driver

Download the Latest Driver:

• Visit the HP support website and download the latest driver for your printer model.

Install the Driver:

• Follow the installation instructions provided by HP.
• Restart your computer after the installation.

Firmware Update

Check for Firmware Updates:

• Visit the HP support website and check for any available firmware updates for your printer model.

Install the Firmware:

• Follow the instructions to install the firmware update.

Printer Reset

1. Reset the Printer:
   • Turn off the printer and unplug it from the power source.
   • Wait for about 60 seconds, then plug it back in and turn it on.
   • Check if the duplex printing function is restored.

By following these steps, you should be able to restore the automatic duplex printing feature on your printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support