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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- what is the heaviest paper i can print on

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02-10-2021 05:33 PM
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Based on the documentation, the paper, within the paper type, is too heavy.
Assuming you could find / select "Card", 120 lb paper exceeds the limitations for what most (all?) inkjet printers will support.
You cannot select "Photo Paper" and then load and try to use Card paper - most printers can sense the difference and will result in a paper mis-match or equally frustrating error.
Want to Try again in spite of what the documentation says?
HP Brochure paper is 180 gsm -
If you can find / select the type in your Media list,
the paper type might work, might fail, might result in a paper jam.
What the printer can do...
Product Specifications for the HP ENVY Photo 7855 All-in-One Printer (K7R96A)
The printer handles the paper types / weights listed in the Specs.
and
Media Types | Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers, Plain Paper, Light/Recycled |
Media Weight Recommended (imperial) | 18 to 22 lb |
Media Weight Recommended (metric) | 70 to 90 g/m² |
Media Weights Supported, By Paper Path (Imperial) | 16 to 80 lb |
Media Weights Supported, By Paper Path (metric) | Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 300 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m² |
and
Datasheet - HP ENVY Photo 7855 All-in-One Printer
Typically, for those printers that state they support "Card Paper", the weight limitations are:
163 to 200 g/m² (card)
90 to 110 lb (card)
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP ENVY Photo 7855 All-in-One Printer
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