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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
Remove the paper tray, press the green duplex tray release button and you can see the pickup rollers at that back of the tray cavity. Circled in green in picture below. Often it is easier to remove the cartridges and carefully turn the printer onto the left side so you can see the rollers or access for cleaning/changing.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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