8024e

[StephenCol]

8024e Printer sits in a ‘Checking the printer. Please waist…’ loop. Printer is unusable.

[Gaya1239]

Hi @StephenCol ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 8024e printer is stuck in a loop while checking itself. This could be due to various reasons such as a hardware issue, software glitch, or connectivity problem. 

Here are some steps you can try to resolve the issue:

• Restart the Printer: Turn off the printer, unplug it from the power source, wait for about a minute, and then plug it back in. Turn the printer back on and see if it resolves the issue.
• Check Connectivity: Make sure the printer is properly connected to your computer or network. If it's a wireless printer, ensure that it is connected to the correct Wi-Fi network and that the signal is strong.
• Update Printer Firmware: Check if there are any firmware updates available for your printer. Sometimes, updating the firmware can fix bugs and improve performance. Update the firmware on an HP printer
• Reset the Printer: Most printers have a reset option in the settings menu. Try resetting the printer to its default settings and see if it helps.
• Check for Paper Jams: Even if the printer doesn't indicate a paper jam, it's worth checking the paper path for any obstructions that might be causing the issue.

Refer to this document: HP OfficeJet Pro 8024e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.