Black ink won’t print

[kellchar1]

Hp photo smart 6520- black ink was low so  I replaced the cartridge with HP 564 black ink.  It will no longer print anything black.

i tried cleaning, aligning, made black copy, but nothing worked.  Checked that firmware is up to date as well

[asmita6658]

Hi @kellchar1

Welcome to the HP Support Community. I'd be happy to help you with the "Black not Printing" issue. 

Please try these steps - Black Ink Not Printing

If the issue still persists, I'd suggest you Contact HP in your region regarding this. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

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