Can't download HP Smart

[scoop10]

HP has really screwed the pooch by turning HP Smart over to Microsoft to download.  I bought a new laptop with Windows 10 Home, and even though I own HP Smart (in the MS Store) I cannot download it. "Starting" just runs and runs....  Yes, I'm signed in to Microsoft, which is against my better judgement, but they offer no support to download HP Smart.  It is still running on my old desktop computer.  Anyone can help?  Please???

[praveenbv]

HI@scoop10, Welcome to the HP Support Community!

Diagnose and fix any of the following scanning problems or error messages using the HP Print and Scan Doctor

• An error occurred communicating with the scanning device
• An error occurred while communicating with the HP imaging device
• Computer not found
• No Computer Detected
• Scan to computer is currently unavailable
• Scan to computer no longer activated
• Scan Unsuccessful
• Scanner not found
• Scanner Unreachable
• The scanner could not be initialized

Follow the steps below to resolve scanning problems using the HP Print and Scan Doctor

1. Download the HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
   • If your printer is not listed, turn it on and click Retry.
   • If there is a connection problem, follow the instructions in the tool.
4. Click Fix Scanning.

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[scoop10]

My problem is not with scanning or operation of the printer.  It is with downloading HP Smart from the Microsoft store, which is the only place one can get it.  I sign into my MS account on the laptop, and MS still tells me "It looks like you have no applicable devices linked to your MS account."  Of course I do, that's how I signed in, and MS acknowledges my ownership of this computer.  I ran the HP Print and Scan doctor (I've run it before, a number of times) BUT THE ISSUE IS MICROSOFT!  HP offers no way to get around this problem.

[praveenbv]

Hi@scoop10,

We suggest you contact HP Smart Friend if you are facing issues with 3rd party Apps

Link: https://www8.hp.com/us/en/services/consumer/smartfriend-overview.html

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.