Cannot print full page from Chrome web browser

[cookie0310]

Cannot print a full web page using Google my Chrome  browser yet  can print the same full web page using Windows Explorer 11...reinstalled printer software, drivers and Firmware without any improvement; Using Samsung ATIV Plus Laptop with Windows 8.1 x 64 bit....noticed that this was a common problem identified when I did a internet search.....don't know how to fix.....need your help, thanks

[sandytechy20]

@cookie0310

Welcome to HP support community.

Reset your browser settings:

1. Click the Chrome menu  on the browser toolbar.
2. Select Settings.
3. Click Show advanced settings and find the "Reset browser settings” section.
4. Click Reset browser settings.
5. In the dialog that appears, click Reset. Note: When the "Help make Google Chrome better by reporting the current settings" checkbox is selected you are anonymously sending Google your Chrome settings. Reporting these settings allows us to analyze trends and work to prevent future unwanted settings changes.

Update chrome browser

1. On your computer, open Chrome.
2. At the top right, click More .
3. Click Update Google Chrome. If you don't see this button, you're on the latest version.
4. Click Relaunch.

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[cookie0310]

Hi Sandytechy...........neither solution worked, Chrome browser is updated but still has the same problem......printer works great from Samsung phone, and Samsung laptop.......thanks for your efforts.

[sandytechy20]

@cookie0310

Perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.