• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-28-2022 02:13 AM

HP Recommended

I'd recommend you to contact Windows regarding this as this is an operating system issue.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

‎04-30-2022 05:41 PM

HP Recommended

Well, I have solved my problem, perhaps in an unorthodox manner.  I have successfully installed my Deskjet 2755e printer using the Deskjet 2130 driver.  As far as I can tell, the 2130 printer doesn't have wifi capability, nor does it have the bells and whistles that connect to HP ink automatic ink supply feature.  But I'm happy, since it both scans and prints via a USB cable connection, which is what I wanted.  If you have the same problem and want to give it a try, when the installation program wants to load a driver, uncheck the box that will get one automatically.  Then click the windows update option to get more drivers, and find the HP DJ 2130 series driver:

 

radio_buddy_0-1651361773981.png

After the driver installation, your printer will appear in the Printers and Scanners list as an HP Deskjet 2130 series printer.  The wrong name is a small price to pay for a working printer!  The HP Deskjet 2700 series printer is what gets automatically installed if you let the system choose the driver.  It will scan only. 

 

radio_buddy_1-1651361852868.png

 

  ..Chuck

 

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.