• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-28-2022 02:13 AM

HP Recommended

I'd recommend you to contact Windows regarding this as this is an operating system issue.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

Was this reply helpful? Yes No

‎04-30-2022 05:41 PM

HP Recommended

Well, I have solved my problem, perhaps in an unorthodox manner.  I have successfully installed my Deskjet 2755e printer using the Deskjet 2130 driver.  As far as I can tell, the 2130 printer doesn't have wifi capability, nor does it have the bells and whistles that connect to HP ink automatic ink supply feature.  But I'm happy, since it both scans and prints via a USB cable connection, which is what I wanted.  If you have the same problem and want to give it a try, when the installation program wants to load a driver, uncheck the box that will get one automatically.  Then click the windows update option to get more drivers, and find the HP DJ 2130 series driver:

 

radio_buddy_0-1651361773981.png

After the driver installation, your printer will appear in the Printers and Scanners list as an HP Deskjet 2130 series printer.  The wrong name is a small price to pay for a working printer!  The HP Deskjet 2700 series printer is what gets automatically installed if you let the system choose the driver.  It will scan only. 

 

radio_buddy_1-1651361852868.png

 

  ..Chuck

 

 

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.