Deskjet 6988 driver unavailable after Windows 10 v 1803 reset

[Frustrated--Bob]

this printer has been working fine on Windows 10 65 bit system for at least the past two years.  This weekend I had to do a Windows 10 reset and now the installation process reports driver unavailable.  I have tried installing from Windows > Settings > Devices  > Printers and from Device Manager and from the Windows Print Wizard Troubleshooter. I have also tried the HP Support and Diagnostic tool and even tried to use the ePrint solution.  Nothing has worked.  

I just had remote desktop support session with Microsoft and they have assured me that I should be able to get a working driver to restore the printer from HP so here I am.......

[sandytechy20]

@Frustrated--Bob

Welcome to HP forums, I see that you are unable to find your printer driver for Windows 10.

I made a research and see that printer driver for Windows 10 is not available.

However, you can install the printer with Windows built-in driver.

Refer this HP document for the steps to install the printer:- Click here

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others

Let me know how it goes.

Cheers.

[Frustrated--Bob]

No, this does not work.  The driver installation procedure starts off fine and says downloading drivers then it advances to installing drivers and then it fails with the message:

"Windows encountered a problem installing the drivers for your device

Windows found drivers for your device b ut encountered an error while attempting to install them.

HP Deskjet 6980 Series

If you know the manufacturer of your device, you can visit their website and  check the support section for drives.

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In addition to my own efforts to try to install the drivers, I have had a remote desktop support session with a Windows technician who encountered the same problem. They directed me to HP for a resolution.

[sandytechy20]

@Frustrated--Bob

Thanks for the reply.

I appreciate your time and effort.

As we have tried all the steps, still the issue is not fixed.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.