Deskjet D2560 not working on new laptop

[SamH88]

Hi, Deskjet D2560 not allowing installation on new laptop. Have tried in USB hub and direct to laptop. HP Site says drivers are already with Windows 10, but I can not get it to work. Any thoughts as to what could be causing it. Brand new laptop, no issues with other areas and works with old laptop. Thanks

"HP COMMUNITY TEAM NOTE"

This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

[ferRX]

Hi @SamH88 

.. .. .. .. ... ...

Try with the software download from the next link,

• >> Deskjet D2500 – driver software – Windows 

* Click on YES button   to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.

[SamH88]

Thank you - the installer worked and printed the alignment page. however when I go to word to print it just stalls at connecting to printer?

[ferRX]

Hi @SamH88 ,

..,., .,., .,..,

Check the USB cable, if you have another USB, change it, just for check if this not related to USB connection.

Then check with HP Scan Print Doctor from the next link:

• https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.