Despite being able to login on my Chrome browser on my laptop, I can't login to the HP Smart APP on

[lindachant]

I can login okay to the HP Smart App from my laptop browser but get an "Invalid username or password" error when attempting to login to the app on my Samsung Galaxy S20 FE5E. I've cleared the cache and data and uninstalled the app multiple times. I've tried unblocking the app under the privacy and security settings through the  'Samsung internet settings' and I've reset the password multiple times but to no avail. Any suggestions, please?

[Dilip_18]

@lindachant

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP OfficeJet All-In-One Printer can't login to the HP Smart App.  

If the default browser on your Android device is Samsung, follow these steps to log in to or create an HP Smart account.

1. Make sure your device is connected to Wi-Fi.

2. Open the Samsung internet browser.

3. On the bottom right, tap More, and then tap Settings.

4. Tap Privacy and Security.

5. Tap Block apps from opening internet.

6. Toggle off the switch for HP Smart.

7. Return to the HP Smart app, and then log in or create an HP account.

If issue still persist then click on this link

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[greenturtle]

Hi,

Thanks for using the HP Support Community.  Apologies for jumping in here.

This resource may be useful to help resolve the issue:

https://youtu.be/PznIYq0VO0o

Hope that helps!